Many medical clinics do not have answering services. Instead, receptionists and other employees take phone calls during regular business hours. Outside of business hours, patients might be required to leave a message so that someone can get back to them on the next business day. With some clinics, doctors or employees handle after-hours phone calls by forwarding them to their cell phones.
This guide lists the benefits and potential drawbacks of using an answering service rather than an on-site receptionist. Read our blog to learn more.
Simple mistakes while setting up your businesses voice menu could spell disaster for the customer service experience. Learn more here.
More than half the people still prefer to contact a business by phone and 53 percent are irritated if they cannot speak to a real person immediately, according to a New Voice Media survey.
