1. You Deserve to Have Some Rest and Relaxation
If you're a doctor, office manager, or other hardworking individual in your medical clinic, you probably put in a lot of hours and hard work. When you aren't there, you might still accept calls from home, or you might just worry about patients who might need you.
You can finally take a break from handling after-hours phone calls once you hire an answering service. Instead, you can let the answering service take care of most of the calls and can ask to only be contacted in case of an emergency. Otherwise, messages can be taken and appointments can be set while you're resting and enjoying your time off.
2. Your Staff Members Might Have Other Responsibilities
In many medical clinics, staff members have multiple responsibilities. Those who answer the phone might also help with things like getting patients checked in, handling billing, and more. These employees can focus on their other responsibilities more if they don't have to worry about handling all of the phone calls that come in.
3. Your Patients Deserve Great Service
Your patients rely on you and your clinic for the medical care that they need, and they deserve the best care and service that they can get. If a patient needs help over the weekend, they will probably feel better if they can call your clinic's phone number and speak to a real person. This will help your patients feel more valued and show that your office cares about providing them with great care.
Someone from the answering service can then take a message, schedule an appointment or even contact you if necessary. It's a great way to make sure that your patients are getting a higher level of care than they might have gotten from your office in the past or than they might get from one of your competitors.
4. You Can Help Increase Business
You want to provide your community with top-level medical care while boosting your clinic's business. If someone calls to set an appointment or ask a question and gets an answering machine or doesn't get an answer at all, they might move on to call another number.
Having an answering service helps you miss out on opportunities for business. You might notice an increase in the number of appointments that you set and the number of patients that come in for care after making this change.
5. It Might Save You Money
Reducing costs in your medical clinic helps you keep prices reasonable for patients while increasing profits. Plus, it helps you budget for things like new and improved medical equipment and supplies. If you're spending a lot of money on manpower just to answer the phones in your office, consider checking the pricing for an answering service. Using a service might be cheaper.
If you're a doctor, office manager, or anyone else who might be a decision maker in a medical clinic, consider hiring an answering service to assist with handling phone calls. You can contact us
at Kim's Answering Service, Inc. for reliable answering services that are sure to be a good fit for your clinic.
