Blog Post

Six Phone System Services You May Want for Your Company

  • By Admin
  • 14 Feb, 2018
The telephone service that you choose for your company can have a big impact on the success and profitability of your ventures. You should take advantage of all the services available that can help you communicate with potential and current customers.

You need to be aware of phone system services that are available in order to take advantage of them. The following are six phone system services you may want for your company that can optimize the process of communicating with those who you do business with.

1. Automated Appointment Scheduling

Phone systems can offer automated appointment scheduling. If you need to set up sales appointments or appointments at a client's location to provide an estimate, automated appointment scheduling could potentially increase the number of appointments you get because you don't have to have staff members available taking the call. 

With a 24/7 service, you can have appointments set up around the clock so that you always take advantage of opportunities to land a sale of your products and/or services. 

2. Automated Order Taking

Automated order taking can free up your staff members and allow them to focus on other tasks. Depending on what type of product you're selling, order taking may be simple and not require communication with an actual staff member.

Most likely, you will find that it's cheaper to add automated order taking to your phone system plan than it is to pay an employee a wage to manually take orders. Therefore, taking advantage of automated order-taking is a good business decision. 

3. A Toll-Free 800 Number

Having an 800 number is important because it allows a company to appear more professional. A toll-free number makes it easier and cheaper for potential customers and current customers to get in touch with a company.

While having a local number is sometimes important because it shows a company's presence in the community, a toll-free number is important for companies doing business with customers and vendors located in different localities across the country. 

4. Text Messaging

Taking advantage of text messaging for your business can make it easier for you to stay in constant contact with your client base.

Text messaging is not just about relaying personal messages between friends and family members anymore. These days, many companies and organizations are using text messaging because of its convenience and popularity among cell phone owners.

You can use text messaging to notify your clients of sales, special offers, upcoming payment due dates, special events, and more. You can also use text messaging to simply send out news updates and remind customers that your company is there. 

5. Fax Capabilities

Many companies and organizations still communicate by fax and require faxed documents when documents need to be signed. Also, some companies and clients you may work with might not yet have embraced the Internet and still insist on using faxes.

These days, online faxing technologies are taking over from traditional faxing for companies who need to be able to send faxed documents. With online faxing, you don't have to have a physical fax machine and can send fax documents over the Internet. 

6. Web Access

When you can access phone data via the Internet, you can check in on things like missed calls and voicemails remotely.

You need to get back to customers quickly and know when you've missed their calls regardless of where you are and what you're doing. Having a phone system that offers web access is the best way to make sure you always stay up on your phone communications and quickly respond even when you're out on the road. 

If any of the above-mentioned services appeals to you, you can learn more about the phone system services available from  Kim's Answering Service  to set up a business phone system that's perfect for your company.

By Admin 11 Oct, 2018
Many medical clinics do not have answering services. Instead, receptionists and other employees take phone calls during regular business hours. Outside of business hours, patients might be required to leave a message so that someone can get back to them on the next business day. With some clinics, doctors or employees handle after-hours phone calls by forwarding them to their cell phones.
By Admin 15 Aug, 2018
This guide lists the benefits and potential drawbacks of using an answering service rather than an on-site receptionist. Read our blog to learn more.
By Admin 13 Jun, 2018
Simple mistakes while setting up your businesses voice menu could spell disaster for the customer service experience. Learn more here.
By Admin 17 Apr, 2018
More than half the people still prefer to contact a business by phone and 53 percent are irritated if they cannot speak to a real person immediately, according to a New Voice Media survey.
By Admin 27 Dec, 2017
An answering service helps your business increase client acquisition and ensure that company staff members get in touch with the people they need to in a timely matter in order to grow the business.
By Admin 18 Oct, 2017
Phone technology has shaped and molded our modern culture in a mind-boggling way. Here are five ways phone technology has changed since the 1960s.
By Admin 31 Jul, 2017
If you own and operate your own business, it's likely that you're highly focused on the important tasks that take up the majority of your day. Balancing those tasks with a wide variety of customer service needs may be a difficult challenge, and you might need to seek out assistance before you accidentally express frustration in the wrong direction.
Share by: